Bad Sales Engineer Behavior #7: Unreliability
February 28, 2019 Comments Off on Bad Sales Engineer Behavior #7: Unreliability
At last, we’ve arrived at the final entry on the list of seven Sales Engineer (SE) behaviors that will cripple your career: unreliability. By definition, lots of things can go wrong in sales opportunities. As an SE, one of your key responsibilities is to do your part to bring a degree of predictability to what is frequently a chaotic process. The best way you can go about this is to simply show up and do your job to the best of your abilities. But in the years that I’ve been doing this, I’ve seen quite a few undesirable traits that I’ll lump into the ‘unreliability’ category. Here are just a few examples:
- Arriving late – or not at all – for sales calls & meetings. Want to raise your sales rep’s blood pressure? Here’s an easy way – just show up later than anticipated for a sales call. Even better: don’t even bother coming, and certainly don’t call or email to alert them and explain why.
- Being unprepared for demos. When carrying out a technical demonstration, ‘winging it’ is a sure recipe for failure. After all, there are so many moving parts and potential points of failure, such as buggy technology, version mismatches, ignoring customer requirements, and so on.
- Not following through with technical responses. It’s a rare technical meeting that doesn’t end up with some research for the SE to go carry out. But in many cases, the SE gets caught up in other activities and never gets around to answering the questions. This is understandable, given that SEs confront lots of other responsibilities. Additionally, “out of sight, out of mind” can be a factor here. Don’t forget, however, that the customer doesn’t share your workload, and may be eagerly awaiting your answers.
If any of these deficiencies hit too close to home, it’s easy to correct them: just focus on improving your follow-through, and people will soon forget your old, unreliable ways. You’ll also probably find work more enjoyable too, since you’ve eliminated a major stressor.